Service Transition Manager – NPPV3 & SC Cleared

We are looking for an experienced, hands-on Service Transition Manager to join a complex government digital programme.

You’ll work closely with multidisciplinary technical and operational teams, ensuring services are successfully transitioned from development through operational readiness, go-live and into BAU.

This role requires a strong Service Transition background combined with enough technical understanding to operate confidently within a modern cloud-based environment.

Key Responsibilities

• Own and coordinate end-to-end Service Transition activities.

• Lead services through operational readiness, go-live, Early Life Support and BAU handover.

• Define and embed effective ITIL service management processes.

• Coordinate activities across Engineering, DevOps, SRE, QAT, Delivery and Operations teams.

Essential Experience

• Active NPPV3 and SC Clearance.

• Strong, recent Service Transition Management experience.

• Experience leading services through development, operational readiness, go-live and BAU.

• Experience transitioning complex cloud-hosted services, ideally within AWS.

• Strong understanding of ITIL processes including Change, Release, SACM, Knowledge Management, Service Validation and Continual Service Improvement.

• Experience working with multidisciplinary teams including DevOps, SRE, Engineering, QAT and Operations.

• Good technical understanding of microservices, APIs, integrations and event-driven architectures.

• Understanding of CI/CD, monitoring, resilience, security and live-service support.

• Experience managing service acceptance, transition risks and operational readiness.

• Strong stakeholder management with the ability to drive actions and decisions.

Desirable

• Experience within policing, national security or another secure government environment.

• Experience working on large-scale government digital programmes.

• AWS certifications such as Solutions Architect, SysOps or DevOps.

• Experience transitioning high-profile or operationally critical services.