NPPV3 Cleared Junior Service Management Consultant

*Please only apply if you hold an active NPPV3 clearance*

We are looking for a Service Designer who will play a key role within the Service Design & Transition function, supporting the design and introduction of services for large-scale IT and digital transformation programmes. Working as part of a small, collaborative team, the role focuses on ensuring that services are well-defined, fully accepted, and operationally ready for live environments.

Key Responsibilities
Support Service Design activities within large-scale IT or digital transformation programmes.
Work as part of a team of four, reporting into the Service Design & Transition Lead and collaborating closely with another Service Designer.
Author and maintain detailed Service Design Documents (SDDs), clearly articulating the service model, service management processes, and transition approach.
Progress services through formal Service Design & Introduction (SD&I) or Service Acceptance governance processes.
Engage with BAU service management teams and operational stakeholders to ensure all acceptance criteria are met prior to go-live.

Skills & Experience Required
Experience working in a public sector environment (policing experience desirable).
Proven experience supporting Service Design activities within large-scale IT or digital transformation programmes.
Experience working within formal Service Design & Introduction (SD&I) or Service Acceptance frameworks.
Strong understanding of ITIL Service Management principles, particularly across Service Design, Transition, and Service Acceptance.
Experience producing detailed Service Design Documentation (SDDs).
Strong stakeholder engagement skills, with the ability to work across operational, technical, and supplier teams.
Ability to operate effectively in a fast-paced, multi-stakeholder environment.

Contract Details
Engagement Type: Inside IR35
Day Rate: £400 per day
Location: Hybrid working – 2 days per week on-site in London
Security Clearance: NPPV3 clearance required is a must